Terms and policies

• Product details are shown on each product page. For made to order tents and structures, the final specification is agreed with you in writing.
• Fabrics, wood and other natural materials can vary slightly in colour, texture and thickness from photos and samples.
• Prices shown are for a standard configuration. The price of a project depends on size, furniture, flooring, electrical items, washrooms, quantity and delivery location, and is confirmed in the proforma invoice.
• An order is final when you accept our proforma invoice and pay the advance stated on it, or when you complete payment at the website checkout.

We stand behind our workmanship. Any damage, shortage or manufacturing defect must be reported within 72 hours of delivery with photos and a video taken while unloading and opening the goods. Details are in our returns policy.

• Installation at your site is optional and charged separately. Within India it is usually INR 10,000 to 30,000 per tent, depending on the product and the site. International installation is quoted for each project.
• For installation visits, the customer provides good quality food and accommodation for our team, basic utilities such as power and water, and local labour where needed.
• If work is held up for reasons outside our control at the site, a charge of INR 3,000 per team member per day applies.

Repairs after delivery are available subject to parts, are charged separately and are paid in advance with GST.

GST applies at the rate set for each product, and on shipping, and is shown on your invoice.

These terms are governed by the laws of India. Courts in Bengaluru, Karnataka have jurisdiction over any dispute.

We may update these terms from time to time. The version on this page at the time of your order applies to that order.