Policies
Returns, refunds and cancellations
What to do if something arrives damaged, how returns and refunds work, and when an order can be cancelled.
72 hours
to report damage or ask for a return, counted from delivery.
Free fix
for items that arrive damaged, short or different from what you ordered.
7 days
to receive your refund after we get the item back and check it.
Damaged, missing or wrong items
Please check your delivery as soon as it arrives. If any part is damaged in transit, missing, or different from what you ordered, tell us within 72 hours of delivery.
- Send us photos and a video taken while unloading and opening the packages, together with your invoice number.
- Contact us on WhatsApp or phone at +91 81974 85585, or email campkingindia@gmail.com.
- Once confirmed, we replace the damaged, missing or wrong part, or the whole item where needed, at no extra cost to you.
Reports made after 72 hours, or without photos and video from the unloading, may not be accepted.
Returning an item you no longer need
Standard items (not made or modified to your order) can be returned if you ask within 72 hours of delivery and the item is unused, complete and in its original packing.
- Write to us with your invoice number and the reason for the return. We will confirm the return and share the return address.
- Pack the item in its original packing, add a copy of the invoice and your return note, and send it with door delivery to the address we give you.
- From the refund we deduct 10% of the order value as a processing fee, plus the shipping cost both ways and any other charges paid for that shipment.
Items that cannot be returned
- Tents, domes, pods and other products made, sized or finished to your order.
- Items that have been used, installed, altered or damaged after delivery.
- Items returned without their original packing or parts.
This does not affect your right to a free fix for items that arrive damaged, short or wrong.
Refunds
When a returned item reaches our warehouse in Bengaluru, we check it within 48 hours. If the return is accepted, we refund the amount due within 7 days to the original payment method, or by bank transfer for bank payments. We will tell you if a return cannot be accepted and why.
Cancelling an order
- You can cancel within 24 hours of placing your order, as long as manufacturing has not started. We refund the full amount paid.
- Once manufacturing has started, the order cannot be cancelled, because the product is being made for you.
Contact
Jumpking International LLP (CampKing)
45 Royal Enclave, Jakkur, Bengaluru, Karnataka 560064, India
Phone and WhatsApp: +91 81974 85585
Email: campkingindia@gmail.com
See also our shipping policy, payment policy and terms and policies.
