Privacy policy

Who we are

This website is run by Jumpking International LLP, trading as CampKing, 45 Royal Enclave, Jakkur, Bengaluru, Karnataka 560064, India ("CampKing", "we", "us"). We decide how and why your personal data is used, and we are responsible for it under the Digital Personal Data Protection Act, 2023 and other applicable Indian law.

What we collect

• Enquiries. When you fill our enquiry form, the website pop up or a quote request, we collect your name, phone number, email, location, the products you are interested in and the project details you choose to share.
• Orders. When you buy from us, we collect your billing and delivery details, GST number if you give one, and order history. Card and UPI payments are handled by our bank or payment provider; we do not store your full card details.
• Messages. If you contact us by phone, WhatsApp or email, we keep the conversation so we can help you and follow up.
• Smart Stay demo. If you try our Smart Stay demo, we receive the phone number you enter and the names of the demo services you test.
• Website use. Like most websites, we collect technical data such as your IP address, device and browser type, pages viewed and how you arrived at our site, using cookies and similar tools.

Why we use it

• To reply to your enquiry and send the catalogue, prices and quotations you ask for.
• To process, deliver, install and support your order, and to issue invoices.
• To keep records required by tax and accounting law.
• To keep the website secure and to block spam and abuse.
• To understand how the website is used, improve it, and measure and show our advertising, where you have agreed to this.
• To tell you about our products and services. You can ask us to stop at any time.

We use your data on the basis of your consent, to perform a contract with you, or where the law requires or permits it.

Cookies and analytics

We use cookies and similar technologies for the website to work, to remember your choices, and to measure visits and advertising. These include Google Analytics, Google Ads and Google Tag Manager, the Meta (Facebook) Pixel, and Cloudflare Turnstile for spam protection. You can block or delete cookies in your browser settings. Some parts of the website may not work as well without them.

Who we share it with

We do not sell your personal data. We share it only with:

• service providers who help us run our business, such as website hosting, email, messaging (including WhatsApp and Telegram), analytics, advertising and payment providers;
• shipping and installation partners, so they can deliver and set up your order;
• our professional advisers, such as accountants and lawyers;
• government or law enforcement authorities when the law requires it.

Some of these providers may process data outside India. Where they do, we expect them to protect it to a standard consistent with this policy.

How long we keep it

We keep enquiry data for as long as it is useful to respond to you and follow up, and order and invoice records for as long as tax and accounting laws require. When we no longer need your data, we delete it or make it anonymous.

How we protect it

We use reasonable security measures, including encrypted connections (HTTPS), access controls and trusted service providers. No method of transmission over the internet is completely secure, but we work to protect your data and will act promptly if something goes wrong.

Your rights

You can ask us to:

• tell you what personal data we hold about you and how we use it;
• correct, complete or update it;
• delete it, where we are not required to keep it;
• withdraw your consent, for example to marketing messages;
• nominate another person to exercise these rights in case of death or incapacity.

To make a request, write to us using the details below. We may need to confirm your identity first. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

Children

Our website and services are meant for adults and businesses. We do not knowingly collect personal data from children under 18.

Links to other websites

Our pages may link to other websites, such as WhatsApp, Google Maps or social media. Their own privacy policies apply when you use them.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

Contact and grievances

For privacy questions, requests or complaints, contact our Grievance Officer:

Jumpking International LLP (CampKing)
45 Royal Enclave, Jakkur, Bengaluru, Karnataka 560064, India
Email: campkingindia@gmail.com
Phone: +91 81974 85585

We aim to respond within 30 days.